UAS Americas has a lot to celebrate after its first year

Saturday 18th October 2014

Since opening its Americas Headquarters in Houston in 2013, UAS has enjoyed tremendous success. The premium trip support provider has used its fourteen years of experience servicing flight operators worldwide in the Americas market to increase the number of flights served by 40% and expand its customer base by 150%, making it one of the leading trip support providers in the region.

"We've already passed a number of important milestones," says Jay Husary, UAS Executive Vice President for the Americas. "We've attracted top talent and doubled the size of the team, and have serviced more than 600 flights by our third quarter of operations. Moreover, we've also significantly grown our network of preferred suppliers, and secured fuel contracts in almost every country in South America, something we consider one of our greatest achievements."

UAS Americas also runs an in-house operations center that acts as an extension of client flight departments. "We also use it to incorporate client feedback into businesses processes. We have gained the operational insight to predict our client's needs in terms of short notice requirements and revisions, destinations to which they regularly operate to, necessary equipment to service their fleet, and even the seasonality of their business," says Ryan Frankhouser, UAS Regional Director for the Americas. "This integration helps us accelerate turnaround on billing and quotations, and enables service on short-notice requests. In addition, we use the center to conduct frequent audits that ensure suppliers meet UAS standards."

Expanding to the Far East

UAS clients in the Americas have also said they would like better support in the Far East. This is one reason UAS is looking to bridge the service gap by opening a headquarters in Hong Kong, where the current team runs on-site supervisory services with ramp access. "Our headquarters in Hong Kong will be similar to the ones we have in Houston, Dubai, and Johannesburg," says Husary. "As we have done in Africa, we will use the office as a regional base to establish national branches and place representatives across Asia and Australia."

Servicing local needs and expectations are a core component of UAS's value proposition. The Hong Kong office will offer around-the-clock service in English, Mandarin, and Cantonese, eliminating most language and time-zone barriers. "If a charter or corporate jet needs a landing permit in São Paulo for a flight from Switzerland, but they need it relayed in Mandarin, we've got them covered," says Frankhouser. "Leveraging our experience in other markets, we believe we can become the 'go-to point' for trip support services between the US and China."

UAS team members will be attending the National Business Aviation Association's 67th Annual Meeting & Convention in Orlando, Florida, 21-23 October. To learn more about UAS Americas operations, visit them at booth #2208.

About UAS:

For more than a decade, UAS International Trip Support has set the standard for global  trip support services to corporate, VIP, and commercial operators. With continental headquarters in Houston, Johannesburg, and Dubai, regional offices around the globe, and unmatched access to more than 100 civil aviation authorities and government agencies, UAS is strategically linked to key destinations in Africa, Europe, Asia, and North and South America.