Air Astana receives five star major airline award from APEX

Monday 14th December 2020

Air Astana has received a prestigious Five Star Major Airline award from the Airline Passenger Experience Association (APEX), a non-profit trade body dedicated to improving the entire airline passenger experience. This is the third time that Air Astana has received a Five Star award from APEX.

The awards were presented at the end of a highly successful virtual FTE (Future Travel Experience) APEX event during December 8 and 9th attended by 200 airlines and 200 airports all over the world.

APEX, in a partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app, gathered anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the awards process. Using a five-star scale, nearly one million flights were rated by passengers across more than 600 airlines from around the world. Passengers were also given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.

“We are honored to receive this prestigious award and be amongst major international airlines awarded Five Stars, the highest rated tier. Air Astana is continuously upgrading its onboard passenger experience to provide the very highest quality of service,” said Ms. Margaret Phelan, Vice-President Inflight Services, Air Astana. “We deeply appreciate all those passengers who gave us their vote.”

APEX is one of the world’s largest international airline associations and serves to strengthen the worldwide airline industry by setting key airline standards and highlighting well-deserved recognition across the airline industry. The APEX Official Airline Ratings™ are independently certified by a professional external auditing company.

Air Astana is continuously upgrading its onboard passenger experience

About Air Astana

Air Astana, the national carrier of Kazakhstan, operates domestic and international flights from hubs in Nur-Sultan and Almaty. The company was incorporated in late 2001 and commenced operations on 15th May 2002. The Air Astana fleet consists of Boeing 767/757, Airbus A320 Family aircraft including A320neo, A321neo and A321LR and Embraer E190 / E190-E2.

Air Astana became the first carrier from Russia, the Commonwealth of Independent States and Eastern Europe to be awarded the prestigious 4-Star rating by Skytrax at the World Airline Awards in 2012 and was also named ‘The Best Airline in Central Asia and India’ that year. Both achievements were repeated every year through until 2019. Air Astana has also received TripAdvisor Travellers' Choice Awards in the “Regional Carrier in Asia” and “Passenger Comfort” categories for the past three years and a 5-Star in the “Major Regional Airlines” category from APEX in 2019.